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Frequently Asked Questions

General

Is ST Math moving away from Flash?

Yes! The current version of ST Math requires the latest version of the Flash Player for Chrome Books, PCs, and Macs. The new ST Math, coming in the summer of 2020, will no longer require the Flash Player plug in.

How do I buy ST Math?

ST Math is available for purchase by schools, school districts, and homeschool families. Schools who would like more information can contact sales, and homeschool families can purchase the program directly here. Interested schools and homeschool families can also call us, toll free, at 888-751-5443 or email info@stmath.com.

I am a school/district administrator. How can I get my teachers to try ST Math?

Request a demo here

I am considering using ST Math for my school. How do I get access to ST Math to try out the games?

Tour and play sample ST Math games or request a demo. You can call us, toll free, at 888-751-5443 or email info@stmath.com.

I am a teacher. Can I buy ST Math for my class?

Sorry, individual teacher licenses are not currently available. ST Math is available for purchase by schools and school districts through site subscriptions. To request more information to provide to your site administrator, contact sales, call us, toll free, at 888-751-5443, or email info@stmath.com.

I am a parent and my child uses ST Math at school. Who can I contact for support when my child uses ST Math from home?

For resources on how to help your child with ST Math, check out our parent resources page. We also recommend reading this blog post. For technical support, please contact your child’s teacher.

I am a parent who homeschools my child. Can I purchase ST Math?

Yes, ST Math is currently available to homeschool families. You can purchase the program here.

Is ST Math available outside of the United States?

ST Math is currently only available for purchase by schools, school districts, and homeschool families within the United States, Canada, Australia, and New Zealand. We are happy to keep your information on record in the event that the program does become available for international use in the future: contact sales.

Is ST Math available for use on an iPad and other tablets?

Yes. If you are a school, school district, or homeschool family that has purchased ST Math, you may access the software on an iPad and other tablets. The current version of ST Math does provide apps in the Google, Amazon and Apple App Stores. The new ST Math, coming in the summer of 2020, will no longer need an app for tablets. The new ST Math will only need a supported browser to work.Check out our technical requirements here.

Does MIND Research Institute offer grants for ST Math?

With the generous support of its social impact partners, MIND is able to provide limited funding through its ST Math School Grants Program. This program aims to help education partners offset ST Math program costs through donor matching funds. Grant funding is available to select applicants that meet donor set criteria and is subject to availability. To learn more, please visit stmath.com/funding or contact grants@mindresearch.org.

Who is JiJi?

JiJi is a 3-foot-tall penguin on a journey through the world of ST Math. Students help JiJi overcome obstacles by solving math puzzles – and they associate JiJi with the thrill of challenge and success. JiJi crosses the screen every time a student successfully completes a puzzle, leading them to the next challenge. JiJi is curious, persistent, patient, and friendly.
JiJi’s name means “little chicken” in Mandarin. Learn more about JiJi.

How can I purchase MathMINDs Games and other products by MIND Research Institute?

Visit the MIND Marketplace for MathMINDs Games, JiJi items, and other MIND merchandise.

How can I donate to MIND Research Institute?

Thank you for asking! You can donate here to support MIND's mission to mathematically equip all students to solve the world's most challenging problems. 

School Partners

I am a current user of ST Math. How do I access the software?

If you are a teacher or administrator, go to web.stmath.com to log in to ST Math or consult the ST Math site administrator at your school.

How can I receive technical support with ST Math?

Please contact our support team by calling 888-491-6603 or emailing support@mindresearch.org. Our support team is available 6:00am - 5:00pm PST.

How do I buy JiJi merchandise?

Visit the JiJi Store to purchase JiJi pencils, t-shirts and more!

How can I share my experience with ST Math?

Thank you for your interest in sharing your students’ experiences with ST Math! There are many ways you can share and support our organization’s mission to ensure that all students are mathematically equipped to solve the world’s most challenging problems. Here are a few options:

  • Use the school landing page kit to create a page on your school website to share ST Math information with parents and the community.
  • Share a photo and learning moment on social media.
  • Write a review of ST Math and MIND Research Institute for one of these review sites:
Homeschool

Does the ST Math Homeschool subscription price include all of my children or do I pay for each child?

A one-year subscription to ST Math Homeschool costs $149.00 per child. Each student will need their own ST Math Homeschool subscription. Subscribe now.

Do you offer a free trial or sample of ST Math Homeschool?

Yes! You can access the award-winning, patented ST Math approach for your use at home - FREE through June 30, 2020. At the end of that period, you can choose whether or not you'd like to purchase an annual subscription to ST Math - we will not collect your payment information or autobill you. Get access now.

How do I enroll my homeschool child?

To enroll, you can sign up for a one-year homeschool subscription. The subscription includes access to all PreK-8 grade levels of ST Math as well as ongoing parent support. You can review ST Math topics to decide on the appropriate grade level to begin instruction.

What if my child doesn’t fall into a particular grade level?

Although ST Math levels are organized by grade, you have the freedom to choose the right level for your child’s learning needs and change grade levels at any time.

Is the program available outside of the United States?

ST Math Homeschool is currently only available for residents of the United States (including military families stationed abroad who have a current U.S. home address), Canada, Australia, and New Zealand. Support materials for ST Math are available in English. 

Do I have to download software?

The program is online and there’s no need to download any software. However, a high-speed internet connection is required for each device running ST Math. Check out the technical requirements.

How do I renew my subscription?

You can renew your subscription by logging in to your account. Keep in mind that when you start on a new grade level, your student’s grade level progress will start over. Be sure to pull a report of your student’s progress before renewing!

Do you accept any form of payment other than credit card?

Not at this time. An ST Math Homeschool subscription can only be purchased with a credit card. We accept Visa, MasterCard, Discover or American Express. 

Is there a mobile app for ST Math Homeschool users?

Yes! Subscribers can use the ST Math app for Android tablets, Chromebooks, iPads, and Kindles. For more information and to download the app, check out our tech requirements.

If I cancel my subscription, will I receive a pro rata credit?

You can request a refund during the first 30 days of use. After that period, we do not offer pro rata refunds or credits for any partially used subscription periods.

Have results been published about ST Math Homeschool?

Not yet, but we’re currently gathering data from our homeschool families to share with you and hope to make that available soon.

Do you offer a group license? I work for a homeschool charter/association/tutoring company.

Sorry, we do not currently offer group pricing.

How do I monitor my child’s progress?

ST Math Homeschool facilitators have a simple yet powerful, built-in reporting system to help them monitor learning and quickly identify a child’s specific instructional needs.

How do I cancel my subscription?

If you would like to cancel your subscription, call our support center for assistance at 888-751-5443 or email homeschool@stmath.com. Refunds may only be requested within 30 days of the order date.

See for yourself why students and educators across the country are taking a radically different approach to math.
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